[ Safety & Trust ]

A safe space for dogs.
And their humans.

good frens is built on the belief that real connection requires real trust. Here's how we keep our community safe — for you and your dog.

Your dog trusts you completely. We take that seriously. Every decision we make — from how we verify members to how we handle reports — is made with the safety of your dog, and you, in mind.

[ 01 — Who's in the pack ]

Everyone here is who they say they are.

Anonymous accounts have no place in a community built on trust. Every good frens member verifies their phone number before their profile is approved — a simple, friction-free step that confirms you're a real person. It's a small thing that makes a meaningful difference for everyone in the community.

Verification
Phone-verified profiles
Every member verifies their phone number before joining. One real number per account — no anonymous or duplicate profiles.
Your dog
Vaccination records required
All dogs must have up-to-date vaccinations on file before any playdates are booked. Your pup's health matters.
[ 02 — Thoughtful matching ]

The right match from the start.

Not every dog is right for every playdate — and that's okay. Our matching is built around compatibility, not just proximity. We consider size, energy level, and temperament so that by the time two dogs meet, the groundwork for a good experience has already been laid.

Matching
Filtered by size & energy
Dogs are matched based on size, energy level, and play style — so every meetup starts on the right paw.
Onboarding
Detailed dog profiles
Members share their dog's personality, history, and any quirks upfront — so there are no surprises at the park.
[ 03 — Meeting in the real world ]

Public places. Real people.

We always recommend that your first playdate with a new match happens in a public space — a local park, a dog-friendly trail, a familiar neighborhood spot. Trust is built over time, and that's a good thing. Every member agrees to two policies at sign-up that reflect this.

Recommendation
Start in public
We strongly recommend all first meetups happen in a public place. We'll suggest nearby dog-friendly spots when you book.
Pace
Build trust gradually
Let the relationship develop naturally — a few good public playdates go a long way before taking things to a more private setting.
[ Policy 1 — First Meetup Safety ]

I agree to meet other good frens members in a public place for our first playdate — such as a park, trail, or other open, populated area. I understand this recommendation exists for the safety of myself, my dog, and the people I'm meeting.

I agree to meet in a public place for my first playdate
[ Policy 2 — Personal Responsibility ]

I understand that good frens is a platform that facilitates connections between members. All in-person meetups are arranged voluntarily and at my own discretion. I take personal responsibility for my own safety and the safety of my dog during any meetups arranged through the app. good frens is not liable for any outcomes arising from member interactions.

I understand and accept personal responsibility for in-person meetups
[ 04 — Community tools ]

You're never on your own.

If something ever feels off, we make it easy to act. Reporting, blocking, and support are built into the app — not buried in a help menu. Our team reviews every report, and we take action quickly. The community looks after itself, and we look after the community.

Reporting
Easy in-app reporting
Report or block any member directly from their profile. Every report is reviewed by our team.
Feedback
Post-playdate check-ins
After every meetup, both members leave feedback. Great matches rise. Poor experiences are flagged and reviewed.
[ 05 — Standards ]

Kindness isn't optional here.

Every good frens member agrees to our community guidelines at sign-up. They're simple: be kind, be honest, show up. We reserve the right to remove anyone who doesn't — and we exercise it. This community is worth protecting.

Guidelines
Clear community standards
Every member agrees to our code of conduct before joining. It sets the tone from day one.
Moderation
Active moderation
We don't wait for problems to escalate. Our team monitors the community and acts on reports quickly.
[ Our commitment ]

Safety isn't a feature.
It's the foundation.

good frens exists because connection matters — for dogs and for the humans who love them. We'll keep earning your trust, one good playdate at a time.

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