good frens is built on trust. This policy explains what information we collect, how we use it, and the choices you have. We've written it to be read — not buried. If something ever feels unclear, please reach out.
Who we are
good frens ("we", "us", "our") operates the good frens app and website at goodfrens.app. We're a social platform that connects dogs and their owners for playdates and community. If you have questions about this policy, you can reach us at hello@goodfrens.app.
What information we collect
Information you give us directly:
- Account details: your name, email address, and profile photo
- Dog profile: your dog's name, breed, age, size, energy level, temperament, photos, and vaccination records
- Location: your neighborhood or city, used to match you with nearby members
- Messages: any communications you send to other members through the app
- Payment information: subscription details, processed securely through Stripe or Apple/Google billing — we do not store your card number
Information we collect automatically:
- Device type, operating system, and app version
- Usage data: features used, screens viewed, time spent in app
- Crash reports and performance data to help us fix issues
How we use your information
- To match your dog with compatible playdate partners nearby
- To verify members and maintain a safe, trusted community
- To enable messaging and playdate scheduling between members
- To process subscription payments and manage your account
- To send you service updates, booking confirmations, and community notifications (you can opt out of marketing emails at any time)
- To improve the app based on how people actually use it
- To investigate reports and enforce our community guidelines
We do not sell your personal information to third parties. Ever.
What we share — and with whom
With other members: Your profile, your dog's profile, and your general neighborhood are visible to other good frens members as part of the matching experience. Your exact address is never shared.
With service providers: We use trusted third-party services to run the platform — including Stripe (payments), Twilio (phone verification), and cloud hosting providers. These companies only access your data to perform services on our behalf and are bound by confidentiality agreements.
For legal reasons: We may disclose information if required by law, to protect the safety of our members, or to respond to valid legal requests.
If we're acquired: In the event of a merger or acquisition, your information may be transferred as part of that transaction. We'll notify you if this happens.
Your dog's vaccination records
Vaccination records are used solely to verify that your dog is up to date before joining the community. They are stored securely, never shared with other members, and only reviewed by our team for verification purposes. You can request deletion of these records at any time.
How long we keep your data
We keep your information for as long as your account is active. If you delete your account, we'll remove your personal data within 30 days, except where we're required to retain it for legal or safety reasons (for example, records of reported incidents).
Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at hello@goodfrens.app. We'll respond within 30 days.
Children's privacy
good frens is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe we have done so unintentionally, please contact us and we will delete the information immediately.
Security
We use industry-standard security practices to protect your information — including encryption in transit and at rest, secure authentication, and regular security reviews. No system is completely immune to breaches, but we take our responsibility to protect your data seriously.
Changes to this policy
If we make significant changes to this policy, we'll notify you via email or an in-app notice before the changes take effect. The date at the top of this page reflects the most recent update.
Get in touch
Questions, concerns, or requests? We're a small team and we actually read our email.